Wall Street Journal // Delivering Government 2.0

By Ben Rooney How do you go about transforming the U.K.’s civil service to deliver digital services? By recruiting the best people you can. Mike Bracken is the man responsible for delivering all of the U.K. government’s digital services. U.K. Tech City Ambassador Ben Hammersely describes him as a “god” in his role as executive director of digital efficiency and reform at the Cabinet Office. At the WSJ’s Tech Cafe, Mr. Bracken outlined the government’s strategy for opening up government services online. 1. Create the government digital service: “Fifteen months ago we didn’t have anything. Now we have 200 people with world-class digital skills empowered to create government as a platform.” Mr. Hammersley, speaking earlier said the government had recruited the best people out there. “It is the U.K.’s most impressive start-up,” he said. 2. Create the a digital estate: “We had several hundred websites, 20-odd departments, several hundred [government] agencies. Whatever digital skills we had, and they were highly variable, were spread out over this. We have brought that into one place.” 3. Fix publishing and transactions: “We have to set up our publishing platform to make sure...

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