Government services go ‘digital by default’ to save almost £3bn

Website overhaul will see more transactions, such as driving test bookings and tax payments, move online Charles Arthur, technology editor, Tuesday 6 November 2012 16.15 GMT [original post here] In 2011 about 150m phone calls made to government services could have been avoided if the online service were better. Photograph: Getty A sweeping redesign of the government’s seven biggest websites aims to save £1.2bn over the next three years – and further improvements to other department sites used for interaction with the public will save a further £1.7bn annually from 2015, according to Cabinet Office minister Francis Maude. Making the billion annual transactions between government, citizens and businesses “digital by default” will see accelerated savings, as more driving test bookings, tax payments and other government-related transactions go online, Maude said. Unveiling a sweeping new digital strategy to get those everyday transactions with government online, Maude said that £1.2bn could be saved in the next three years – and that the pace of saving would accelerate over time. “Digital services are much more convenient because they can be accessed whenever you want them,” said Maude. “They are also...

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